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National Standards
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Within Domiciliary Care Services we are governed by National Care Standards derived from the Care Quality Commission, complying with all current legislation. We are also governed by local authority standards and strive to achieve their highest level of standards of care.
As an employer we comply with:
· Health and Safety at Work Act 1974
· Equality Act 2010
· Health and social care Act 2008 (Regulated activities) Regulations 2014
· The Care Act 2014
· Food Safety Act 1990
· Food Hygiene regulations 2013
· Mental Health Act 2007 (Discrimination act 2013)
· Care Quality Commission (Registration) Regulations 2009
Polices and procedures
A comprehensive range of company policies and procedures ensure compliance and operation of the services provided, which can be requested from our office.
As a company we have complete Employers Liability, Malpractice, Public and Product Liability Insurance Cover, provided by Zurick.
· Employees/Malpractice Liability £10,000,000
· Public/Product Liability £5,000,000
Confidentiality
An essential element of all DawnKelly Home support employee training evolves around confidentiality. Any particular information received by an employee from a client will not be divulged by the employee without the prior approval of that client, except where such disclosure is required by law. Please see confidentiality policy which can be requested from our office, all clients will be made aware and given this on commencing our service
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